Skip to main navigation.

Smarthub FAQ's

It’s account management when you want it and how you want it delivered.  SmartHub lets you manage all aspects of your utility account on your computer or smart phone.  The new technology puts all your account information in a secure environment and platform that’s convenient for you.

With SmartHub you can:

  • Pay your bill
  • View up to 24 months of billing history
  • Check your hourly, daily, weekly and monthly kWh use
  • View account information
  • Report an outage
  • Contact the office
  • Keep up with WWVREMC news and events

Common Questions: 
How do I register for SmartHub?

Customers who already have an EBill account will “Login to SmartHub” using your same email and password.  If you are new to online payments you will need to “Sign up for SmartHub” as a new user.  SmartHub is available FREE for your iOS (iPhone, iPad, iPod) or Android device.  Simply look for SmartHub in the Apple Store® or in the Android® Market.  You can always call us with any questions, or if you need assistance getting started using SmartHub.

What is the difference between the Mobile App and the Web Version of SmartHub?
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device (iOS or Android). The Web version is internet accessible from any computer or other web enabled device. Both the Apps and the Web version give you secure access to view your bills, see payment history, make payments on one or more accounts, and set up recurring payments. They also allow you to monitor and manage your kilowatt hour (kWh) use with graphs. 

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The App version also includes a map option, allowing you to find and get directions to our office.

Do I have to buy the App?
No. Our App is free to download and install.

Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. 

How do I get the App for my phone?
iOS (iPhone, iPad, or iPod Touch): Download Here
Android (from the Google Play marketplace): Dowload Here

Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

I have more than one account.  Can I see them all in the App and on the Web?   
Yes.  The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information.  On the App, tap the Bill and Pay icon.  The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

Powered by Touchstone Energy Cooperatives Logo
click to learn more about energy efficiency click to visit the cooperative action network website