Cooperative Outage Center
Our mission is to deliver affordable and reliable service to all our members. However, despite our best efforts, you may eventually experience a power outage.
When an outage does occur, we often have hundreds or even thousands of members calling in to report outages. To better serve you, we maintain an interactive voice response system that can handle thousands of calls simultaneously, giving us accurate information to better pinpoint your outage. That information combined with our Outage Management System (OMS) and Advanced Meter Infrastructure (AMI) enables our system operators to dispatch our line crews as quickly and safety as possible to begin power restoration.