Energy Assistance
Important Disconnection Protections for Eligible Members
We want to make sure our members are aware of important protections that may help prevent electric service disconnection during extreme weather conditions if you qualify for energy assistance.
❄️ Winter Disconnection Moratorium
December 1 – March 15
Residential electric service cannot be disconnected during the winter moratorium period if:
- You have applied for or are receiving heating assistance through the Low Income Home Energy Assistance Program (LIHEAP), and
- Your assistance is administered through the Indiana Housing and Community Development Authority (IHCDA) and your local community action agency.
👉 To be protected under the winter moratorium, you must have applied for or be receiving LIHEAP assistance.
☀️ New Summer Heat Protection (Heat Index–Based)
To help protect members during dangerous heat conditions, a new summer disconnection rule is now in place.
Residential electric service cannot be disconnected if:
- You are eligible for LIHEAP and applied for LIHEAP assistance during the current calendar year, and
- The National Weather Service forecasts a heat index of 95°F or higher at your service address within the next 48 hours.
If a disconnection notice has already been issued and the scheduled disconnection day falls on a day when the heat index is forecasted to reach 95°F or higher, the disconnection will be temporarily delayed. Service may only be disconnected once temperatures are forecasted to remain below 95°F.
Need Help or Have Questions?
If you are facing financial difficulties or require assistance, here are some valuable resources:
Low Income Home Energy Assistance Program (LIHEAP)
- LIHEAP is a federally funded grant program that helps low-income households meet their immediate home energy needs
- The LIHEAP fund received a sizable allocation of new federal funds as part of the coronavirus stimulus program
- LIHEAP funds are distributed through local Community Action Agencies (CAA)
Find Your Local Office
- All Indiana counties have intake offices
- Contact the Indiana Housing and Community Development Authority by calling (800) 872-0371 or online for a county-by-county directory
Indiana 211
- 2-1-1 is a free and confidential service that provides Hoosiers with help and answers from thousands of health and human service agencies and resources in their local communities
- 211 provides additional help with:
- Paying bills
- Food
- Health
- Shelter
- Employment
- Counseling
- Suicide prevention
- Parenting
- And more
The Energy Assistance Program, which is Indiana’s version of LIHEAP, focuses most of its financial assistance on paying heating bills.
As funding allows, some funding or resources may be available to help with cooling or air conditioning costs during the hot summer months.
Members of WWVREMC who find themselves struggling to pay their electric bill can use the link EAP to access the state’s EAP site. The site has information on the EAP program and lists all Indiana county agencies. WWVREMC members can search for their local county agency for information on how to apply for financial assistance to help pay heating and cooling bills.
WWVREMC serves parts of Dearborn, Fayette, Randolph, Union, and Wayne counties.
SIEOC EAP Program
The SIEOC EAP Program aids eligible individuals or families with heat bills, electric bills, or utilities included in rent.
If you are interested in the program, you may choose to do one of the following:
1. Access and complete the online application.
2. Stop by one of the SIEOC office’s locations listed below to pick up an application.
3. Email an application at eap@sieoc.org.
4. Call 1-888-292-5475
Pick up Application Locations:
SIEOC’s Main Office, 110 Importing Street, Aurora, IN 47001 (Monday – Thursday 7:00 a.m. – 4:30 p.m.)
– You may use one of the customer kiosks to complete the online application, or
– Request a paper application from the receptionist.
SIEOC’s Satellite Office – BARC, 920 County Line Road, Batesville, IN 47006 (Thursday’s 7:00 a.m. – 4:00 p.m.)
Paper applications are located inside the lobby.
Monthly Income Guidelines:
1 Person – $2,796.00
2 Person – $3,656.00
3 Person – $4,517.00
4 Person – $5,377.00
5 Person – $6,238.00
6 Person – $7,098.00
7 Person – $7,259.00
8 Person – $7,421.00
9 Person – $7,582.00
10 Person – $7,743.00