When an outage does occur, we often have hundreds or even thousands of members calling in to report outages. To better serve you, we maintain an interactive voice response system that can handle thousands of calls simultaneously, giving us accurate information to better pinpoint your outage. That information, combined with our Outage Management System (OMS) and Advanced Meter Infrastructure (AMI), enables our system operators to dispatch our line crews as quickly and safely as possible to begin power restoration.
What to do if you lose power
Safety tips for power outages
Tips for saving freezer food
During widespread weather events resulting in significant damage to our system, WWREMC follows its Emergency Response and Recovery Plan which gives priority to:
WWVREMC has 17 substations in its six-county service area. When a major outage occurs, these are checked first to be sure the power supply from the transmission system is not the problem. If the problem is a substation, work begins there to restore power to the largest number of people.
Main distribution lines (we have over 1,800 miles of them) carry electricity away from the substations and are checked after the substations. When problems are fixed at this level, all members served by a particular distribution line could see the lights come on, as long as there is not another problem farther down the line or on a tap line.
The final supply line to a member’s home or business is called a tap line. Tap lines carry power to the transformers on utility poles or underground transformers outside your home or business. These lines are among the last to be fixed as they typically impact fewer members and can only be identified as the source of an outage once all other lines are fixed. Sometimes, when your neighbors have power and you don’t, the problem is between your home or business and the service line from the transformer on the nearby utility pole. That is why it is important for all outages to be reported.
P.O. Box 349
Liberty, IN 47353
7:30 a.m. - 4:30 p.m.
Monday through Friday
765-458-5171 and
800-529-5557